Meter reading, billing and collection for water and waste operators
Request a demonstrationA community water scheme or a waste collection service fails on collection long before it fails on service. Readings are taken on paper and copied wrongly, bills reach the wrong household, and the ones who do not pay carry on receiving the service because nobody is tracking who has and who has not.
Opes Utility runs the cycle end to end. Readings are captured on a phone with the meter photographed, bills are calculated on real consumption, payment comes in by Mobile Money, and non-payment is a visible list rather than an unspoken subsidy.
Readers capture the reading and a photograph of the meter, with implausible values rejected at the point of capture.
Block tariffs, fixed charges, standing fees and flat-rate waste billing calculated automatically per customer category.
Customers pay over MTN MoMo or Orange Money against their account reference, credited automatically with a receipt.
Ageing per account with reminders, a documented disconnection list, and reconnection recorded when the account settles.
Water produced against water billed, by zone, so physical losses and unbilled connections are identified rather than absorbed.
Reading routes by zone with completion tracking, so a missed street is visible the same day, not the next cycle.
Community water schemes and CDE-type operators, private water networks, waste collection and sanitation companies, municipal councils and estate managers billing for utilities.
Connection, meter number, category, tariff and location recorded, with the customer's Mobile Money or contact details.
Readers work their route on a phone, capturing readings and meter photographs, offline where there is no coverage.
Consumption is calculated against the tariff, bills are issued by SMS or printed, and the billing register is closed for the period.
Customers pay by Mobile Money, at a pay point or in cash, each credited against the account with a receipt.
Reminders go out, the disconnection list is produced from account status, and reconnection is recorded on settlement.
No. Readings and photographs are captured offline and sync when the reader returns to coverage, which is how most reading routes actually work.
Yes. Each account has a payment reference, and payments over MTN MoMo or Orange Money are credited automatically with a receipt sent by SMS.
Yes. Comparing water produced against water billed per zone highlights where losses concentrate, which is usually a mix of physical leaks and connections nobody is billing.
Yes. Metered and flat-rate services can bill on the same account, so a household receives one bill covering both rather than two unrelated demands.
We will set it against your own workflow rather than a generic demonstration. Tell us how you operate and we will tailor it.
Book a demonstration